All product returns must be made within 30 days of purchase in new and unused condition.
If after 30 days of purchase, please contact manufacturer for any claims.
If for any reason you are not completely satisfied with any item you receive, you can return the product for a full refund of purchase price (we do not refund shipping).
Returns will be accepted for non-live items that:
Shipping charges are non-refundable.
The Koi Pond Guide will not assume responsibility for incorrect information entered on your order form.
When returning merchandise please use original packing materials to insure that the item arrives undamaged. The Koi Pond Guide can not be responsible for items damaged while being returned to us. Include a copy of your sales receipt with your return.
Damaged items received by motor freight should be refused or the damage noted on the bill of lading, depending on the severity of damage.
Live Pond Fish
Our Pond Fish and Koi are Guaranteed. We stand behind our product. We guarantee live delivery. We also have a 30 day Guarantee on our Pond Fish and Koi. Subsequent claims are handled on a case-by-case basis as water conditions the fish are received into are out of our control.
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